Support

Contact Soyo

For app help, feedback, purchase access or privacy requests, email hello@heysoyo.com. You can also use the feedback page in the app's Settings. Support is handled by email; it is not live or emergency support.

For a technical problem, include your app version, iPhone model, iOS version, the steps leading to the issue and what you expected. You may include a screenshot with private information removed. Never send your Apple password, app passcode, authentication token or full payment details.

Getting started

Soyo is for adults aged 18 and over. The first-run questions help set your preferred name, topics and reply style. You can write about an ordinary day, share how you feel with one of five feelings, or return to a past conversation. Replies come from AI and can be mistaken. Soyo is not therapy or a substitute for professional care.

The app is being prepared for release. Availability will depend on your App Store country or region; mainland China is not included in the planned release. This website does not provide a download before the app is available.

When a reply does not arrive

Check your network connection, wait briefly, and try again. Server replies depend on external AI services and can be affected by outages or temporary limits. If the issue continues, send the technical details listed above. Do not include your private conversation unless it is necessary and you want to share it.

Subscriptions, cancellation and refunds

Soyo Pro offers monthly and annual plans through the App Store. The app shows your local price and any introductory offer you are eligible for.

The standard annual plan offers a 7-day free trial to eligible users. If you do not cancel at least 24 hours before the trial ends, Apple charges the annual price shown when the trial ends. The separate first-year annual offer is a paid first-year discount, not a free trial; it renews at the standard annual price after the first year.

Both offers are in the same Soyo Pro subscription group. Each person can receive only one introductory offer in that group: choose either the eligible 7-day free trial or the paid first-year discount. They cannot be combined.

1. Restore access: use the app's Restore purchases control with the Apple Account that bought the subscription.
2. Cancel or change a plan: open iPhone Settings, tap your name, then Subscriptions, and choose Soyo. Follow Apple's cancellation instructions. Cancel at least 24 hours before renewal to avoid the next automatic charge.
3. Request a refund: use Apple's refund process. Refund eligibility is determined through Apple's process and applicable consumer law.

Deleting the app or your Soyo account does not cancel a subscription. App sign-in and the Apple Account used for an App Store purchase are separate.

Storage, sign-in and deletion

Soyo keeps your conversations on your iPhone and, when iCloud is on, in your private iCloud. You do not need Sign in with Apple for this. On a new iPhone with the same Apple Account, Soyo asks before it brings your conversations back, and asks for your app passcode if you set one. A restore can take time. Signing out does not delete the iCloud copy.

To delete data, open Settings in Soyo and choose Delete data (Conversations, Moods or All data) or Delete account. Account deletion removes the profile and local conversation store and requests removal of the Apple sign-in link after Apple authentication. Deletions sync to iCloud when sync is available. Apple's Health records, backups and retained purchase records are handled separately. Do not delete Soyo to cancel a paid plan; use the subscription steps above.

If deletion fails or you want help with a privacy request, email us. See the Privacy Policy for processing and retention details.

Permissions and Read aloud

Health, location, photos and microphone features are optional. Change access in iPhone Settings or the relevant Soyo controls. You can keep using text conversation without granting these optional permissions.

Voice input transcribes on the device when supported. The device read-aloud voice works locally. Natural read-aloud voices are a Pro feature and send reply text to the speech provider to create audio. Network access is needed for those voices. Some features depend on your device, language and system support.

Safety concerns

If an AI reply seems harmful or inappropriate, stop relying on it and report the issue by email or through feedback. Share only the information needed to explain it. Automated safety checks do not replace professional help and are not continuous human monitoring.

If you or another person is in immediate danger, contact your local emergency service directly. Do not wait for an email response or an AI reply.

Policies

Read our Privacy Policy, Terms of Use and Apple's Standard EULA. Soyo is intended for adults aged 18 and over.